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Client Portal
OctaWeb Help Centre
  • Home
  • ♥ Move to Us
  • Legal
  • Services
    • Web Design & Development
    • cPanel Hosting
    • Virtual Private Servers
    • Dedicated Servers
  • Contact
    • Request a Quote
    • Help Centre

How can we help you?

Virtual Private Servers

  • Upgrading Your VPS
  • Having issues with your VPS?
  • Connecting to VPS
  • Change VPS Password
  • Reinstall VPS Operating System
  • Sharing a directory with a user
  • Adding a User to your VPS
  • Open Ports on Windows VPS

cPanel Hosting

  • How to change PHP version 
  • Installing WordPress on cPanel
  • How to add a DNS record in cPanel
  • Creating an email account

Billing

  • Billing and debt management
  • Change your payment method or date
  • Changes to your invoice
  • How to cancel?
  • Cost Of Living Advice
  • Add funds to my account
  • Issues with payments

Domains

  • Transfer Your Domain To Us
  • Transferring Your Domain Away from Us
  • Verifying Your Contact Details
  • Manage Domain Nameservers

VIP Rewards

  • Having Difficulties Claiming Rewards?
  • Getting Started with VIP Rewards

Account Management

  • Why have I been banned?
  • Withdrawing Your Referrals
  • Scam Calls, Emails or Texts
  • Two Factor Authentication (2FA)
  • How To Add A Sub-User
  • How To Make A Complaint
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Getting Started with VIP Rewards

Who can access VIP Rewards? #

To be eligible, you’ll need to have an active client account with us.

The Primary account holder and any authorised sub-users can access our VIP Rewards.

How do I join? #

You are automatically a VIP with us which means you’ll have access to a variety of exclusive perks, offers, and surprises just for being with us

How to claim my rewards? #

  1. Go to your client account and sign in. 
  2. Click the star icon on the left hand menu and select VIP Rewards.

It’s that easy. 

We’ll send your welcome email – giving an introductory VIP reward and some information on our VIP programme – to the registered email address for your account.

Note: As VIP Rewards are part of our standard service, you can’t leave VIP Rewards. But, if you’ve signed up to receive updates from us about the latest rewards and experiences available to you, you can opt out of receiving these by unsubscribing from our mailing list.

What are your Feelings
Table of Contents
  • Who can access VIP Rewards?
  • How do I join?
  • How to claim my rewards?
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