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Client Portal
Client Portal
OctaWeb Help Centre
  • Home
  • ♥ Move to Us
  • Legal
  • Services
    • Web Design & Development
    • cPanel Hosting
    • Virtual Private Servers
    • Dedicated Servers
  • Contact
    • Request a Quote
    • Help Centre

How can we help you?

Virtual Private Servers

  • Welcome to VPS Hosting
  • Upgrading Your VPS
  • Having issues with your VPS?
  • Connecting to VPS
  • Change VPS Password
  • Reinstall VPS Operating System
  • Sharing a directory with a user
  • Adding a User to your VPS
  • Open Ports on Windows VPS

cPanel Hosting

  • Welcome to cPanel
  • How to change PHP version 
  • Installing WordPress on cPanel
  • How to add a DNS record in cPanel
  • Creating an email account

Billing

  • Consent Agreement
  • Billing and debt management
  • Change your payment method or date
  • Changes to your invoice
  • How to cancel?
  • Cost Of Living Advice
  • Add funds to my account
  • Issues with payments

Domains

  • Using Your Domain with Cloudflare
  • Transfer Your Domain To Us
  • Transferring Your Domain Away from Us
  • Verifying Your Contact Details
  • Manage Domain Nameservers

VIP Rewards

  • Having Difficulties Claiming Rewards?
  • Getting Started with VIP Rewards

Account Management

  • 🧡 Supporting Customers with Additional Needs
  • GDPR & Subject Rights
  • Change the name on your account
  • Transfer My Services
  • Why have I been banned?
  • Withdrawing Your Referrals
  • Scam Calls, Emails or Texts
  • Two Factor Authentication (2FA)
  • How To Add A Sub-User
  • How To Make A Complaint
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Consent Agreement

Recurring Card Use #

If you choose to save your card details with us, this Agreement applies:

•  The Consent Agreement covers the debit/credit card you save at the time.

•  If you store multiple cards, each card will have its own Consent Agreement.

•  Saved card details will be securely stored and may be used to pay invoices issued to your account.

•  This includes monthly bills, call fees, domain fees, talk packages, or service upgrades or any other outstanding one-off charges including for new services.

Contact Information #

If you need assistance:

•  Phone (UK): 0330 223 6106

•  Address: OctaWeb Limited, 116 Ocean Road, South Shields, Tyne & Wear, NE34 0BU

•  Email: getintouch@octaweb.co.uk

Please read our terms of service for more information.

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Table of Contents
  • Recurring Card Use
  • Contact Information
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Registered Company Number 16090344 in England & Wales