Billing
How to cancel?
Last Updated:Sorry to hear you wish to cancel your service. 😔 Please speak to our team to see if they can assist first before submitting a cancellation request. Step 1 First head to your client portal Step 2 Select “Services” Step 3 Select the service you wish to cancel. Step 4 Click “Request Cancellation” Step 5...
Cost Of Living Advice
Last Updated:At OctaWeb, we understand that managing finances can be challenging, especially with the rising cost of living. That’s why we’re committed to supporting our customers through flexible options. If you’re finding it difficult to keep up with your payments, please reach out to us. We offer personalized payment plans tailored to your situation, and we...
Add funds to my account
Last Updated:Step 1 Click here to be taken to the Add Funds page Step 2 Enter your desired amount then click add funds – Its as simple as that!
Issues with payments
Last Updated:Sorry to hear the issues you are experiencing with your card payment. Lets solve this for you! Step 1 Please navigate to your Client Portal and ensure that all of your details are correct and match those held by your financial institution. The most common type of issue we see is issues with the billing...