Billing
Changes to your invoice
Last Updated:If you make change to your services in the middle of your billing period for example upgrading your storage or upgrading your plan. Your next invoice will include pro-rata charges to cover these changes as there might not be enough time to add the new charges to your current invoice. Invoices are generated 14 days before...
How to cancel?
Last Updated:Sorry to hear you wish to cancel your service. 😔 Please speak to our team to see if they can assist first before submitting a cancellation request. Step 1 First head to your client portal Step 2 Select “Services” Step 3 Select the service you wish to cancel. Step 4 Click “Request Cancellation” Step 5...
Cost Of Living Advice
Last Updated:At a time when living costs are rising and everyone’s budgets are under strain, we want to make sure we’re giving our customers as much support as we can. That means not only providing you with great value products and services but also by making sure that we are doing the right thing to support...
Add funds to my account
Last Updated:Step 1 Click here to be taken to the Add Funds page Step 2 Enter your desired amount then click add funds – Its as simple as that!
Issues with payments
Last Updated:Sorry to hear the issues you are experiencing with your card payment. Lets solve this for you! Step 1 Please navigate to your Client Portal and ensure that all of your details are correct and match those held by your financial institution. The most common type of issue we see is issues with the billing...