At OctaWeb we believe in doing the right thing for our customers – the information contained within this article has been provided by the National Cyber Security Centre.
Helpful Links #
These are fraudulent calls, emails or texts pretending to be from companies or banks and trying to get money or personal, sensitive or financial info from you. E.g. usernames, passwords, credit card details, or even access to your OctaWeb Client Account.
They might get in touch by phone, email or text, or through a website or social media, and can often look or sound genuine. No matter how you’re contacted, you should always be wary of anything you weren’t expecting.
Check if it was us
OctaWeb do not call or send text messages in relation to offers or news. If anyone calls claiming to be from OctaWeb please terminate the call and report this to us here.
We do occasionally send text messages regarding overdue invoices with us, we advise that if you receive a text claiming to be from us you access your online client account with us and view your email history when we send you a text message we always send an email too.
If we’ve been trying to reach you, you might have recently been contacted by any of the below phone numbers.
0330 226 6106 – Consumer
0330 223 7106 – OctaWeb For Business
Via Text Message – These messages will always be no reply and will appear from OctaWeb as the sender ID (not a number)
If you do feel uncomfortable at any point our team will respect this and advise you to contact us via your client portal.
Fraudsters are often able to spoof or fake the calling number or sending email address, so even if it looks like it is from a company or someone you recognise, treat unsolicited or out of the blue calls, texts and emails carefully and use the advice below to look for other clues that they might not be genuine.
The National Cyber Security Centre has some tips and tricks on how to keep yourself safe from these risks.
How to check if a message is genuine #
If you have any doubts about a message, contact the organisation directly. Don’t use the numbers or address in the message – use the details from their official website.
Remember, your bank (or any other official source) will never ask you to supply personal information via email, or call and ask you to confirm your bank account details. If you suspect someone is not who they claim to be, hang up and contact the organisation directly. If you have paper statements or a credit card from the organisation, official contact details are often written on them.
If you have received a suspicious message or call, or visited a suspicious website you should report it.
What to do if you suspect your account has been accessed without your permission #
Reset your password straight away.
Make sure the new one is strong and is made up of at least eight characters and can be a combination of upper or lower case letters, and numbers and symbols. OctaWeb passwords are case sensitive. Never use a password that you’ve used before.
Check your account information.
If you see anything that doesn’t look right please report this – if it is in relation to your OctaWeb account please submit a ticket.
