At a time when living costs are rising and everyone’s budgets are under strain, we want to make sure we’re giving our customers as much support as we can.
That means not only providing you with great value products and services but also by making sure that we are doing the right thing to support customers who might be struggling to pay their bills.
That’s why we’re committed to supporting our customers through flexible options. If you’re finding it difficult to keep up with your payments, please reach out to us.
I need help with my bill #
If you’re struggling to pay your bill, it’s important you contact us before you miss a payment so we can talk about what happens next.
We can offer a range of solutions tailored to your situation, and we can also explore ways to reduce the cost of your package.
Your peace of mind is our priority, and we’re here to help you find a solution that works. Just send us a message, and let’s talk about how we can support you. 💙
Other organisations that you can reach out to for help #
If you’re struggling with managing your finances beyond your services with us, we’ve put together a list of organisations that give free advice and guidance to help you get back on track:
Step Change
Online: www.stepchange.org
Phone: 0800 138 1111
Money Advice Service
Online: www.moneyadviceservice.org.uk
Phone: 0800 138 7777
Pay plan
Online: www.payplan.com
Phone: 0808 250 0869
Citizens advice
Online: www.citizensadvice.org.uk
Phone (England): 03444 111 444
Phone (Wales): 03444 77 20 20
Citizens advice Scotland
Online: www.cas.org.uk
Phone (Scotland): 03454 040 506
National Debtline
Online: www.nationaldebtline.co.uk
Phone: 0808 808 4000
