At OctaWeb, we’re committed to making our services accessible, respectful, and responsive to every customer’s individual needs. If you have additional requirements—whether related to communication, accessibility, or support preferences—we’re here to help.
How We Support You #
If you’d like us to tailor our support to better suit your needs, you can contact us and request a disclosure to be added to your account. This helps our team understand how to assist you more effectively.
- The disclosure is only visible to OctaWeb staff
- It can only be reviewed after full account verification
- It allows us to provide more personalised and appropriate support
All OctaWeb staff complete yearly accessibility training designed to help them identify and understand diverse needs and vulnerabilities. This ensures our team is equipped to provide sensitive, effective support for all customers. This training is provided from different organisations including: Royal National Institute for the Blind, Mind, National Autistic Society and more!
Your Consent Matters #
To add a disclosure, you’ll need to agree for the details you provide to be stored securely on your account. This ensures we can support you consistently across future interactions.
- You can change your mind at any time by contacting us
- All information is handled in line with our Privacy Notice
- We’ll never use your disclosure for anything other than improving your support experience
Ready to Talk? #
If you’d like to add a disclosure, please reach out to our team. We’re here to listen and make sure your experience with OctaWeb is as smooth and inclusive as possible.
