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Client Portal
OctaWeb Help Centre
  • Home
  • ♥ Move to Us
  • Legal
  • Services
    • Web Design & Development
    • cPanel Hosting
    • Virtual Private Servers
    • Dedicated Servers
  • Contact
    • Request a Quote
    • Help Centre

How can we help you?

Virtual Private Servers

  • Welcome to VPS Hosting
  • Upgrading Your VPS
  • Having issues with your VPS?
  • Connecting to VPS
  • Change VPS Password
  • Reinstall VPS Operating System
  • Sharing a directory with a user
  • Adding a User to your VPS
  • Open Ports on Windows VPS

cPanel Hosting

  • Welcome to cPanel
  • How to change PHP version 
  • Installing WordPress on cPanel
  • How to add a DNS record in cPanel
  • Creating an email account

Billing

  • Consent Agreement
  • Billing and debt management
  • Change your payment method or date
  • Changes to your invoice
  • How to cancel?
  • Cost Of Living Advice
  • Add funds to my account
  • Issues with payments

Domains

  • Transfer Your Domain To Us
  • Transferring Your Domain Away from Us
  • Verifying Your Contact Details
  • Manage Domain Nameservers

VIP Rewards

  • Having Difficulties Claiming Rewards?
  • Getting Started with VIP Rewards

Account Management

  • GDPR & Subject Rights
  • Change the name on your account
  • Transfer My Services
  • Why have I been banned?
  • Withdrawing Your Referrals
  • Scam Calls, Emails or Texts
  • Two Factor Authentication (2FA)
  • How To Add A Sub-User
  • How To Make A Complaint
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Consent Agreement

One Off Card Use #

If you’ve chosen to save your card details with us for future one-off purchases and/or payments, the following Agreement will apply to you:

  • The Consent Agreement applies to the debit/credit card you are storing at the time. If you have multiple cards saved with us, you’ll have a separate Consent Agreement for each one saved on your account. 
  • We’ll store your card details so you can use it to make one-off payments or purchases in the future. We might also use this card to collect any one-off charges owed to us.

Recurring Card Use #

If you’ve chosen to give us your card details to use for your monthly bills, we have to store them so we can take payment each month. The following Agreement will apply to you:

  • The Consent Agreement applies to the debit/credit card you are storing at the time for the client account
  • If you need to get in touch; Phone:

UK: 0330 223 6106

Our address: OctaWeb Limited, 116 Ocean Road, South Shields, Tyne & Wear, NE34 0BU

  • This agreement applies until you notify us to cancel. If you are a customer, read our terms of service for more information.
  • The amount we will collect each month may vary based on the services you have with us. It will also include any additional charges such as call charges, domain charges or talk packages and additional upgrades. Your payment will be taken monthly, on or just after your payment due date.
  • We might also use this card to collect any one-off charges owed to us.

What are your Feelings
Table of Contents
  • One Off Card Use
  • Recurring Card Use
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Registered Company Number 16090344 in England & Wales