We provide a number of options to help you manage your account and stay up to date with your bills and payments, without having to contact us.
If you are having issues with your account, the information below should help you get back up and running and allow you to stay on top of your bills and payments in the future.
Most services are billed seperately dependant on the timing of the initial order.
If your services have been suspended #
How to reinstate your services
If your services have been suspended, you’ll need to pay off the outstanding balance in full before we can reinstate it.
1 – Login to your client portal.
2 – Go to your invoices.
3 – Click View & Pay on your overdue invoice.
Struggling to pay the full balance?
If you’re unable to pay the outstanding balance on your account, there are steps you can take to clear the debt and reinstate your account.
You can make interim payments whenever you want using the add funds option, once your outstanding balance is cleared, we can reinstate your service. You can choose the amount and frequency of these payments to ensure you stay in control of your finances.
Change in circumstances?
We understand that sometimes life can get in the way, we offer a range of support options for customers which you can view here.
We understand there is no one size fits all approach when it comes to life and we are always happy to go through any options you may have – just reach out to our team who will be happy to assist.
Additional Fees
Late payment fees
If you don’t pay your bill by your payment due date, we may charge a late payment fee of 10% of the invoice amount on top of your current invoice. Late payment fees are applied 5 days after the invoice due date.
Late payment fee’s can not be removed from invoices. It is important to get in touch as soon as possible to see how we can help.
Chargeback fees
If you’ve instructed your card provider to chargeback a payment, this will result in a chargeback fee which we may pass on to you. The current Visa and Mastercard chargeback fee is £7.50 for each chargeback.
If you’re struggling with managing your finances beyond your bill with us, we’ve put together a list of organisations that give free advice and guidance to help you get back on track:
Step Change
Online: www.stepchange.org
Phone: 0800 138 1111
Money Advice Service
Online: www.moneyadviceservice.org.uk
Phone: 0800 138 7777
Pay Plan
Online: www.payplan.com
Phone: 0808 250 0869
Citizens Advice Service
Online: www.citizensadvice.org.uk
Phone (England): 03444 111 444
Phone (Wales): 03444 77 20 20
Citizens Advice Scotland
Online: www.cas.org.uk
Phone (Scotland): 03454 040 506
National Debt Line
Online: www.nationaldebtline.co.uk
Phone: 0808 808 4000
