We offer several self‑service options to help you stay on top of your bills and payments – all without needing to contact our team.
If you ever run into issues with your account, the guidance below will help you get things back on track quickly, so you can continue managing your payments with confidence.
👉 Please note: Most services are billed separately, depending on when your initial order was placed.
If your services have been suspended #
How to reinstate your services
If your services have been suspended, you’ll need to pay off the outstanding balance in full before we can reinstate it.
1 – Login to your client portal.
2 – Go to your invoices.
3 – Click View & Pay on your overdue invoice.
Struggling to pay the full balance?
If you’re finding it difficult to pay your full balance right now, don’t worry – there are steps you can take to clear the debt and get your account reinstated.
Use the Add Funds option to make interim payments whenever it suits you, choose the amount and frequency of payments so you stay in control of your finances. Once your outstanding balance is fully cleared, You can reinstate your services automatically.
Change in circumstances?
We understand that sometimes life can get in the way, we offer a range of support options for customers which you can view here.
We understand there is no one size fits all approach when it comes to life and we are always happy to go through any options you may have – just reach out to our team who will be happy to assist.
Additional Fees
Late payment fees
If you don’t pay your bill by your payment due date, we may charge a late payment fee of 10% of the invoice amount on top of your current invoice. Late payment fees are applied 5 days after the invoice due date.
Late payment fee’s can not be removed from invoices. It is important to get in touch as soon as possible to see how we can help.
Chargeback fees
If you’ve instructed your card provider to chargeback a payment, this will result in a chargeback fee which we may pass on to you. The current Visa and Mastercard chargeback fee is £7.50 for each chargeback. We may also take further action against your client account including termination of your services in line with our terms of service.
