You can change your payment method on your client portal. If you require your payment due date changing you will need to contact us.
As some of your invoices are separate, you’ll need to change your payment method or due date for each bill separately.
Changing My Payment Method (Credit or Debit Card)
1 – Login to your client portal account.
2 – Head to Payment Methods
3 – Remove any old payment methods you do not wish for us to store.
4 – Click Add New Card and follow the steps.
Changing My Payment Method (Bank Transfer including standing orders)
1 – Login to your client portal account.
2 – Head to Payment Methods
3 – Remove any old payment methods you do not wish for us to store.
4 – Go to your invoices.
5 – Choose your invoice and change payment method on the right hand side. This will provide you with our manual payment details.
Changing My Payment Method (International Bank Transfer)
1 – Login to your client portal account.
2 – Head to Payment Methods
3 – Remove any old payment methods you do not wish for us to store.
4 – Go to your invoices.
5 – Choose your invoice and choose International Bank Transfer on the right hand side. This will provide you with our IBAN/BIC details.
Changing My Payment Due Date (PDD)
Just so you know, by changing your payment due date, your next bill might be higher or lower. We will explain your future bills once we have made the change.
1 – Contact us via Support Ticket.
2 – Inform us of the new payment due date you wish for your invoices to be paid on.
3 – Our team will confirm the change has been made. Note: If your invoice is currently due this change will take affect from your next billing date. If you are requiring support with your current invoice please head to I need help with my bill.
